Acceptable Use Policy

These rules apply to every account and are part of our Terms of Service.

Last updated 7 October 2026.

Who you can email

  • Only people who asked to receive promos from you, existing professional contacts who would expect promos from you, or people who signed up on your join page.
  • No bought, rented, borrowed, shared, harvested or scraped lists, and no addresses copied from other platforms or directories without the person's permission.
  • Choose the consent basis honestly when you add or import contacts. We may ask you to show how you got consent.

What you can send

  • Only music, artwork and text that you own or have permission to send.
  • No malware, phishing, misleading links or content that is illegal, hateful or harassing.
  • Only promos of music: Dubsend is not for newsletters, adverts or other bulk email.

Sender details

Your brand name and reply-to address must be your own. Don't pretend to be another label, artist or person.

Unsubscribes

When someone unsubscribes from a brand, Dubsend stops that brand's emails to them automatically. Don't email people who unsubscribed by another route, such as another brand or another email service.

Bounces and spam reports

  • Addresses that hard-bounce or report an email as spam are blocked on all of Dubsend straight away.
  • Sending pauses for the whole account if, in one campaign or over the last 14 days, more than 5% of emails hard-bounce, counted once at least 20 emails were sent.
  • Sending also pauses if at least 2 people report spam and reports are more than 0.1% of emails sent, in one campaign or over the last 14 days.
  • The app explains why sending paused and what to fix. You can resume yourself; after 3 pauses in 30 days, only our support can resume it.

Using the service

  • Don't try to get into other accounts, test our security without permission, overload the service or copy it with automated tools.
  • Don't resell access to Dubsend or share one login with other businesses.

What we do

If an account breaks these rules we may pause its sending, remove content, or suspend or close the account, as the Terms of Service explain. To report misuse, email support@dubsend.com.